Burghley House | FAQs

FAQs

Buying a ticket

Do I need to book in advance?

Tickets are available on site subject to availability. Popular times fill up quickly so booking online in advance is strongly recommended to guarantee availability for the date and time you wish to visit. Plus, you’ll save 10% by buying online in advance (discount available up to midnight the day before your visit).

Access to the Parkland is free of charge and no pre-booking is necessary. Please check our Opening Times information to plan your visit.

Do I need to book a timeslot?

To ensure everyone has a safe and enjoyable time at Burghley, we ask you to book an arrival timeslot for your visit to House, Gardens or Adventure Play. You can arrive at any time during your booked timeslot and once here, are welcome to stay as long as you wish.

Do I need to book a timeslot if I am an annual passholder?

We ask all Annual Passholders to pre-book an arrival timeslot before visiting to ensure availability and avoid disappointment on the day. You can make your free timeslot booking for the date and time of your visit here. On arrival you will be required to show a valid Annual Pass for each person booked.

Take a look at our Annual Pass FAQs for more details.

What if I miss my timeslot?

If you miss your arrival timeslot, we will do our best to book you on to the next available timeslot. In busy periods, there may be an extended wait for the next available entry time.

Can I book over the phone?

For the quickest and easiest booking experience, we encourage visitors to book via our website. If you are unable to do this or require assistance, please call us on 01780 752 451 and we will do all we can to help.

Can I book a free or discounted carer place?

Carer tickets are available for House, Gardens and Adventure Play at no charge when accompanying a visitor you care for. Please add a complimentary Carer ticket to your basket when booking online. You will be required to provide proof of carer status at the ticket desk. We accept the following as proof of career status:

  • A letter from the local authority confirming you are in receipt of Carer’s Allowance, or are in some other way recognised as a carer by the local authority
  • A letter from a GP confirming that you have been registered with them as a carer
  • A registered carer card as part of another scheme (e.g. CredAbility Access Card, CEA card)

Do I need to print my ticket?

It is not necessary to print your ticket as we can scan it on your phone.

Can I buy and Annual Pass?

Annual Passes are available which entitle you to unlimited return visits during the open season. Annual Passes are valid for one year from the date of purchase and you can choose either a House, Gardens and Adventure Play Annual Pass, Gardens Annual Pass or Adventure Play Annual Pass. Find out more and buy your Annual Pass here or take a look at our Annual Pass FAQs.

What is a Friends of Burghley Membership?

Our Friends of Burghley membership gives unlimited entry to the House, Gardens and Adventure Play for a whole year plus a range of discounts and invitations to exclusive events. Find out more here.

Is Burghley a National Trust of English Heritage property?

Burghley is not part of National Trust or English Heritage. A discount of 20% is available to English Heritage members on production of a valid membership card. This discount is available at our Ticket Desks only and does not apply to bookings made online. Available on Day Tickets only.

Can I visit as a Historic Houses member?

Yes, Burghley welcomes Historic Houses members. To book your visit click here, choose a ticket type and select Buy Tickets then choose the date and time of your visit. Select the free Historic Houses Member ticket option from the list and complete your details to make your reservation. You'll need to input your Historic Houses membership number, so make sure you have that to hand. Please remember to bring your valid Historic Houses membership card with you on the day as you will be required to show this on arrival for each person booked.

Popular times fill up quickly so booking online in advance is strongly recommended to guarantee availability for the date and time you wish to visit. 

Historic Houses membership is not valid for free entry to the Easter Egg Treasure Hunt

Can I get a refund or exchange?

Once purchased, our tickets cannot be refunded or returned and are valid on the date/time specified only. Changes to the date and/or entry time of a House, Gardens or Adventure Play Ticket can be made up to 24 hours prior, subject to availability. If you booked your ticket online and created an account, you can log in to change your booking. Alternatively please contact us to manage your booking.

Event Tickets and Annual Passes are non-transferrable. Please see our Terms & Conditions for details.

Does Burghley offer Gift Aid?

Yes. Burghley is owned by the Burghley House Preservation Trust, a charity committed to the conservation and preservation of the Estate for all to enjoy now and in the future. You can choose to support our charitable aims through Gift Aid.

Day Tickets – You have the choice of two Day Tickets:

  • Gift Aid Admission (includes 10% voluntary donation)
  • Standard Admission (excludes 10% voluntary donation)

If you choose Gift Aid Admission and you are a UK taxpayer, we can reclaim 25% of the whole amount paid via the Gift Aid scheme – a significant boost to our charity’s funds.

Annual Passes qualify for Gift Aid without an additional donation. When booking an Annual Pass, you will be given the option to Gift Aid at no extra cost to yourself. If you choose to Gift Aid, and you are a UK taxpayer, your Annual Pass will be treated as a donation to the Burghley House Preservation Trust and we can reclaim 25%.

Find out more about Gift Aid here.

Am I eligible for Gift Aid?

Gift Aid is a government scheme that allows charities to reclaim tax from donations, which means that for every £1 donated we can claim an additional 25p.

You are eligible to Gift Aid if...

  • Tax is taken from your wages or pension before you receive them
  • You have to fill in a self-assessment form
  • You have any taxable savings (in a building society, for instance), or a pension plan, or investment income
  • You have recently paid any capital gains tax, or expect to pay it in the near future. This could be on the sale of a property or some shares, for example

Find out more about Gift Aid here.

Visiting Burghley

Accessibility

Where possible we make provisions to ensure Burghley is accessible for wheelchair, mobility scooter and buggy users.

Please view our Accessibility page for all the information relating to accessibility at Burghley.

Can I bring my dog?

Dogs on leads are welcome in the Parkland. For the safety and comfort of other visitors, livestock and wildlife in the Parkland, please always keep your dog on a lead. Dogs, other than assistance dogs, are not permitted in the House, Gardens, Adventure Play, restaurants, or shops. Dogs are welcome in the outdoor seating area at the Garden Café. We kindly request that support dogs wear their coloured harness or jacket.

Is photography/videography allowed?

Photography and video for personal use is allowed in all areas. Please contact us for permission for any commercial photography or filming requests, including lifestyle shoots.

As Burghley is a wedding venue, we are unable to allow wedding photos to be taken in the Parkland, House or Gardens unless you have your wedding or reception here.

Are drones allowed?

Drones are not permitted anywhere at Burghley.

Is smoking allowed at Burghley?

The House, Gardens and Adventure Play and all indoor areas are non smoking. The same policy applies to visitors using electronic cigarettes.

Do I have to pay for parking?

Parking at Burghley is available at no charge.

Do you have electric charging points?

We have four Electric Vehicle Charging points available in our main Visitor Car Park. You will need the Monta App to use our chargers. This can be downloaded in advance of your visit or by scanning the QR code on the charge point. Your own charging cable is required.

Where is Disabled Parking located?

For House and Gardens visitors please follow the signs to the Disabled Parking area which is located close to the House. Disabled Parking for Adventure Play visitors is located in the main Visitor Car Park close to the Adventure Play entrance.

How do I visit using public transport?

By Train: Our nearest station is Stamford, approximately half a mile from the entrance to the Parkland and 1.5 miles to Burghley House. For more information please visit National Rail.

By Bus: A local bus service operated by Delaine stops opposite the Main Visitor Entrance on Barnack Road. From here it is approximately 600m to The House entrance. For more timetables and further information visit Delaine Buses.

What are the opening times?

Opening times during 2024 open season (16 March to 3 November 2024) are as follows:

House: 10.30am to 4.30pm, open daily (last entry 4pm, closed Fridays)

Gardens: 10am to 5pm, open daily (last entry 4.30pm)

Adventure Play (including The Muddy Mole): 10am to 5pm, open daily (last entry 4.30pm).

Parkland: 7am to dusk, open daily

Orangery Restaurant: 10am to 5pm, open daily (excluding selected Fridays)

Garden Café: 10am to 5pm, open daily

Courtyard Shop: 10.30am to 5pm, open daily

Garden Shop: 10am to 5pm, open daily

Please be aware that opening times and dates occasionally vary. Please check our Opening Times page before your visit.

What dates are you open?

The House is open daily (excluding Fridays) from 16 March until 3 November 2024. Gardens and Adventure Play are open daily from 16 March until 3 November and then weekends only until 24 November.

Our Restaurant, Café and Shops are open throughout the year – days and times do vary, so please check our Opening Times page before your visit.

The Parkland is open year round.

Burghley House, Gardens and Adventure Play close for essential upkeep, maintenance and conservation during winter months. The Gardens and Adventure Play reopen on 15 February 2025 and the House reopens on 15 March 2025.

What food and drink options are available?

The Orangery Restaurant serves locally sourced dishes throughout the day, including delicious breakfasts, a seasonal lunch menu and luxury afternoon teas. You can book ahead here or simply walk in on the day.

The Garden Café next to the entrance to the Gardens is the perfect location to enjoy a freshly made barista coffee, light lunch, slice of homemade cake or pick up a children’s lunch box.

The Garden Shed is the ideal takeaway spot to grab a hot drink or delicious ice-cream during your visit.

The Muddy Mole located in Hide & Secrets Adventure Play serves tasty hot dogs and snacks to take away, as well as hot and cold drinks.

We recommend that you check our Opening Times information to plan your visit.

Are barbecues allowed?

Barbecues are not permitted in the Gardens, Adventure Play or Parkland.

Can I bring my own food?

You are welcome to bring your own food for picnics in the Parkland, Adventure Play or Gardens (excluding the Garden of Surprises area). All we ask is that visitors kindly clear up any litter. We regret that barbecues or open fires are not permitted. You are welcome to put up a gazebo in the Parkland, but please refrain from doing this in the Adventure Play or Gardens areas.

Are bikes allowed?

Yes! We welcome visitors on bikes in the open Parkland, look out for spectacular vistas of the House, our herd of fallow deer and an abundance of wildlife on your cycle. The Gardens and Adventure Play areas are not suitable for bikes (including balance bikes and scooters) so we kindly ask you to leave your wheels at the cycle parks provided at each entrance.

Do you accept cash?

Burghley is a cashless site, we kindly ask you to pay by card or contactless device when visiting.

How long does it take to view the House?

We recommend allowing approximately an hour and a quarter to view the State Rooms in the House. However, you are welcome to spend as much or as little time as you wish.

How long does it take to view the Gardens?

The Gardens cover an area of 12 acres and you are welcome to spend as much or as little time as you wish exploring. It is a beautiful space to explore or simply to take time out to pause amongst nature.

Do you offer guided tours?

A guided tour of the House is available to ticket holders on most days, please check on arrival for times and availability.

For group bookings, we have a range of interesting tours of the House and Gardens. Find out more about what is on offer and how to book on our Group Visits page.

Are there water features for children to play in at the Garden of Surprises?

No, the water features in the Garden of Surprises are not designed for water play.

Do I have to pay to enter the Parkland?

No, the Parkland is open daily for you to explore and enjoy. Parking is available at no charge. Please view our Opening Times to help plan your visit.

Is camping or overnight parking permitted?

No, camping and overnight parking are not permitted.

Is horse-riding permitted?

No, horse-riding is not permitted anywhere in the Estate grounds.

Is there space to play ball games at Burghley?

The Parkland is a great place to play with friends and family and you are welcome to bring balls, frisbees or other small lawn games to use in the extensive open spaces. To keep the Gardens and Hide & Secrets Adventure Play enjoyable and safe for all visitors, we don't permit ball games in these areas.

Do you have accommodation available?

On Burghley Estate we have The Dairy which accommodates groups of up to 20 people with the option to book separate wings for groups of 12 or 14 guests. We can also recommend The William Cecil and the Bull & Swan which are located on the edge of the Parkland.

Who do I contact about lost property?

If you have a lost property query you can get in touch with us by email.

Are there baby changing facilities?

Yes, baby changing facilities are available in The Brewhouse toilets, Chestnut Courtyard toilets, Garden Café toilets and Adventure Play toilets. Use our map to see these locations and plan your visit.

Is Burghley suitable for a visit using a pushchair?

We regret we do not allow prams, pushchairs or rucksack style baby carriers in the House. Side and front baby carriers are welcome.

In the Gardens, there are a mixture of surfaces including hard-surfaced paths, woodchip and grass. Some areas are very uneven without pathways.

Hide & Secrets Adventure Play has hard-surfaced path access to all areas. Play spaces which are accessed off the pathways have a woodchip surface.

Do you offer learning visits for Schools?

Yes, our Education Department provide an extensive range of inspiring and educational learning sessions for children of all ages. Visit our Learning & School Visits section to find out more.

How do I contact Burghley?

You can call Burghley House office on 01780 752 451 between the hours of 9am and 5pm Monday to Friday or email us.

Please contact Burghley Estate Office for queries related to Estate property and lettings on 01780 752 075 or by email.

Annual Passes

Does Burghley offer Annual Passes?

Yes, Adult, Child and Family Annual Passes are available which entitle you to unlimited visits during the open season - 16 March to 3 November with additional winter weekend opening in Gardens and Play until 24 November 2024. Burghley House, Gardens and Adventure Play close for essential upkeep, maintenance and conservation during winter months. The Gardens and Adventure Play reopen on 15 February 2025 and the House reopens on 15 March 2025.

Annual Passes are valid for one year from the date of purchase and you can choose a House, Gardens and Play Annual Pass, Gardens Annual Pass or Adventure Play Annual Pass. You can view Annual Pass prices and options on this page. Further information is also available in the Annual Pass FAQs section.

How do I buy an Annual Pass?

You can view all Annual Pass options and make your purchase in the booking section of our website. Once you have selected your Annual Pass you will be requested to complete your details including the names of any individuals to be registered on the pass. Once purchased you will receive your Annual Pass by email along with details on how to book your free visits.

You can also buy an Annual Pass in person at any of our Ticket Desks. This includes upgrading a Day Ticket to an Annual Pass which is offered for 30 days after your visit.

How do I view my Online Account?

You can view and manage your Annual Pass and any Ticket bookings in the My Account area of our website.

If it is your first time accessing your Online Account, simply click the Forgotten Password option and input the email address you provided when purchasing your Annual Pass. Then complete the instructions in the Reset Password email that comes through to access your account.

If you purchased your Annual Pass at one of our Ticket Desks and didn't provide an email at the point of purchase, we ask that you get in touch with us so we can activate your Online Account. Please email us at burghley@burghley.co.uk with your Annual Pass reference number and the email address you would like to use for your Online Account. Alternatively, you can provide your email to our team at one of our Ticket Desks who can add it to your account.

For queries related to accessing your online account, just give us a call on 01780 752 451 or email us at burghley@burghley.co.uk. Please have your Annual Pass reference number to hand when contacting us.

How do I book my free Annual Passholder visits?

To book your free Annual Passholder or Friends of Burghley visits online simply go to the Buy Tickets page, choose your ticket type and click 'I have an Annual Pass'. From here login to your Account, select your visit date and timeslot and click Book Tickets to add your free Annual Passholder Timeslot Ticket(s) to your basket.

If it is your first time accessing your Online Account, simply click the Forgotten Password option and input the email address you provided when purchasing your Annual Pass. Then complete the instructions in the Reset Password email that comes through to access your account.

If you purchased your Annual Pass at one of our Ticket Desks and didn't provide an email at the point of purchase, we ask that you get in touch with us so we can activate your Online Account. Please email us at burghley@burghley.co.uk with your Annual Pass reference number and the email address you would like to use for your Online Account. Alternatively, you can provide your email to our team at one of our Ticket Desks who can add it to your account.

If you have any other queries related to your online account, please get in touch by email at burghley@burghley.co.uk. Please quote your Annual Pass reference number when contacting us.

We ask all Annual Passholders to pre-book a Timeslot Ticket before heading to Burghley. This is to manage capacity and ensure everyone has a safe and enjoyable time when visiting.

How do I renew my Annual Pass?

It’s quick and easy to renew your Pass online. Simply log in to your Online Account and click View Annual Passes where you will see the option to Renew your subscription. You can renew at any time up to 30 days before your pass expires and your new Annual Pass will automatically start on the date your existing pass expires.

If it is your first time accessing your Annual Pass online, simply click the Forgotten Password option and input the email address you provided when purchasing your Annual Pass. Then complete the instructions in the Reset Password email that comes through to access your account. If you have any difficulties accessing your online account, just give us a call on 01780 752 451 or email us at burghley@burghley.co.uk. Please quote your Annual Pass reference number when contacting us.

Can I add change or add people on my Annual Pass?

Only the named individual(s) listed at the time of purchase will be able to use your Annual Pass.

What dates can I use my Annual Pass?

Annual Passes are valid throughout our open season. The House is open daily (excluding Fridays) from 16 March until 3 November 2024. Gardens and Adventure Play are open daily from 16 March until 3 November and then weekends only until 24 November 2024. Burghley House, Gardens and Adventure Play close for essential upkeep, maintenance and conservation during winter months. The Gardens and Adventure Play reopen on 15 February 2025 and the House reopens on 15 March 2025.

Annual Passes are valid for entry to the Easter Egg Treasure Hunt, South Gardens Spring Opening, selected Children's Craft Workshops and the Burghley Halloween Trail.

The House, Gardens and Adventure Play will be closed during the Defender Burghley Horse Trials 5 - 8 September 2024.

Hide & Secrets Adventure Play

When is Hide & Secrets Adventure Play open?

Hide & Secrets is open daily from 10am to 5pm from 16 March to 3 November then weekends only until 24 November 2024. We then close for essential winter maintenance reopening on 15 February 2025.

What type of ticket do I need to access Hide & Secrets Adventure Play?

You can book an Adventure Play ticket online which gives you access to the full Hide & Secrets Adventure Play as well as Burghley’s Gardens. Adult, Child and Family tickets are available.

Can I purchase a ticket on site for Adventure Play?

Tickets are available on site subject to availability. Popular times fill up fast so booking online in advance is strongly recommended to guarantee availability for the date and time you wish to visit. Plus, you’ll save 10% by buying online in advance (discount available up to midnight the day before your visit)..

Do I need to book a timeslot?

To ensure everyone has a safe and enjoyable time, we ask you to book a 60 minute arrival timeslot for your visit to Hide & Secrets Adventure Play. You can arrive at any time during your booked timeslot and once here, are welcome to stay as long as you wish.

What if I miss my timeslot?

If you miss your timeslot, we will do our best to book you on to the next available timeslot. In busy periods, there may be an extended wait for the next available entry time.

Can I buy an Adventure Play Annual Pass?

Annual Passes are available which entitle you to unlimited return visits during the open season (open daily from 16 March to 3 November and weekends only until 24 November 2024. Reopening 15 February 2025 following winter maintenance closure).

Annual passes are valid for one year from the date of purchase and you can purchase an Adult, Child or Family Pass. Your Adventure Play Annual Pass also includes access to the Gardens. Buy your Annual Pass here. You can also choose to upgrade your Day Ticket to an Annual Pass within 30 days of your visit. You can do this at any of our Ticket Desks. Take a look at our Annual Pass FAQs section for further information.

Do I need to book a timeslot if I am an Annual Passholder?

We ask all Annual Passholders to pre-book an arrival timeslot before visiting to ensure availability and avoid disappointment on the day. You can make your free timeslot booking for the date and time of your visit here. On arrival you will be required to show a valid Annual Pass for each person booked.

Where is the entrance to Hide & Secrets Adventure Play?

Hide & Secrets has a dedicated entrance located at the new visitor car park. You'll see the Hide & Secrets flags and large stone arch marking the entrance. Take a look at our Visitor Map to help plan your visit.

What age is the Adventure Play suitable for?

Hide & Secrets has been designed to offer play opportunities for children of all ages. The recommended age for the main Hidden Towers play structure is 4-12 years with the two slides suitable for those over 1.2m. There is a dedicated area for under 5s.

Are there toilets available?

Yes, toilets including an assessible toilet and baby change facility are available.

Can I bring my dog?

Dogs, other than assistance dogs, are not permitted in the Adventure Play area. Dogs on leads are welcome in the surrounding Parkland.

Is there food and drink available?

Yes, The Muddy Mole serves tasty hot dogs and snacks to take away, as well as hot and cold drinks. Plenty of outdoor picnic benches are available.

Can I bring my own food?

You are welcome to bring your own food for picnics at Hide & Secrets Adventure Play. All we ask is that visitors kindly clear up any litter. We regret that barbecues or open fires are not permitted.

Can I bring my buggy?

Yes, pathways at Hide & Secrets Adventure Play have been specially designed to accommodate buggies and pushchairs. Please note that play spaces which are accessed off the pathways have a woodchip surface.

Can I bring my child's bike or scooter?

The Adventure Play area is not suitable for bikes (including balance bikes) and scooters. The surrounding Parkland is ideal for these though, with plenty of space to explore. Cycle parking is available at the entrance to Hide & Secrets.

Is the Adventure Play accessible?

Inclusivity is an important aspect of our Adventure Play and the whole attraction has been designed with accessibility in mind.

Accessible ramps and turning circles provide level access to the lower levels of the Hidden Towers and Under 5s play structures where specially designed interactive play features are in place. One of the look-out platforms across the gorge has ramp access.

There are interactive and sensory elements throughout the wider play area to ensure that families of all ages and abilities feel immersed in the play experience and can play comfortably together.

All pathways have been designed to be wheelchair-friendly.

Disabled parking for Adventure Play visitors in located in the Visitor Car Park close to the Adventure Play entrance.

Gift Vouchers

Do you offer gift vouchers?

Online gift vouchers are available to purchase for Burghley Annual Passes. A Burghley Annual Pass makes a great gift, offering the recipient unlimited visits throughout our open season. Visit our Gift Voucher page to browse our vouchers.

At this time, we are unable to offer monetary gift vouchers or Day Tickets.

How do I buy a Burghley gift voucher?

Gift Vouchers are available to buy for Burghley Annual Passes. We offer online vouchers only which can be purchased on our Gift Voucher page. Our Gift Vouchers are not available to buy over the phone or at one of our Ticket Desks.

To order a Burghley Gift Voucher head to our Gift Voucher page. Simply choose the voucher you would like to gift and fill out the recipient details along with a gift message where prompted.

Vouchers are emailed out straight away so you can choose for your gift to be sent immediately to the recipient or alternatively emailed to yourself to forward on when you’re ready.

Your gift recipient has 6 months from the date of issue to redeem their voucher. Their Annual Pass is valid for 12 months starting on the date the voucher is redeemed.

How do I redeem a Burghley Gift Voucher?

If you have received a Burghley Gift Voucher visit our Annual Pass & Membership page to redeem your voucher. Select the relevant Annual Pass from the list displayed then click Add to Cart. On the next page input your 13-character Gift Voucher code (you can find this on your Gift Voucher email) in the box provided and click Apply. Your Cart Total will update accordingly and from here click Checkout and input your details to set up your Annual Pass.

Please note, your Gift Voucher code is only valid for the specific Annual Pass you have been gifted.

Gift Vouchers can only be redeemed online.

How can I check the expiry date of my voucher?

You can check the status and expiry date of your voucher at any time by visiting our Gift Voucher status webpage.